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1. Experience the new generation of games and entertainment with Xbox. Explore consoles, new and old Xbox games and accessories to start or add to your collection.
2. Xbox Game Pass Ultimate. Enjoy free perks with your Ultimate membership including a 75-day trial of the Crunchyroll Premium Mega Fan plan. Enjoy over 1,000 anime series ad-free, new episodes one hour after Japan, and more.
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Hello Marie,

Thanks for reaching out to the forums. We see you are having an issue with a profile. We recommend trying touninstall and reinstall the profile that is having the issue.

Thanks,

Brad

Stay safe have fun. GAME HARD just not too hard :) ಠ益ಠ

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Thanks Brad for coming back to me, is that on the xbox or the microsoft account?

Many thanks

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Hello Marie,

This will be under xbox, you can follow these steps below :

1. Scroll left on the Home screen to open the guide
2. Select Settings
3. Select All Settings
4. Under 'Account,' select Remove accounts
5. Select the account that you want to remove
6. Select Remove to confirm
7. When you're finished, select Close

How to re-download your account:

1. Scroll left from Home to open the guide
2. Scroll down and select Add & manage
3. Select Add new
   • Note: You won't be creating a new account when you select this option. You're just adding your existing profile to the Xbox One console
4. Type the email address or phone number you use to sign in to your Microsoft account
5. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account
6. Review the privacy statement summary, and then select Next
7. Select your Sign-in and security preferences
8. Check out how you look on Xbox, and then select Next
9. Choose your color, and then select Next
   • Note: The preference that you're currently using at home appears with a checked box
10. Press the Xbox button on your controller to return to the Home screen
11. Scroll left from Home, find and select your gamertag, and then select Sign in. If you need a link on this here you go https://support.rocketleague.com/hc/en-us/articles/360020223394-How-do-I-Remove-and-Re-download-my-Xbox-Profile-

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Http Www Xbox Com Live News

still not working, have remove account and tried to add account bt still coming with same message, we have two xboxs in the house and and this one is causing ne end off issues

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That did not work it would be helpful to talk to asupport tech

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That did not work it would be helpful to talk to asupport tech

I have never had such poor service because of issues playing some games i have bought new game new xboxs been wrong advice on how to solve problem now i am told there is problem with account go to account.live no help given. Tried to phone support phone no answer

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